Industry:

PHARMA

Project:

Customer Service Improvement

Client:

A pharmaceutical company with different plants and large sales force

SITUATION

Fleet size: 1.800+
Vehicle type: Cars
Countries in scope: Brazil
Challenge: spending optimization and and driver satisfaction improvement

SOLUTION

Exclusive and dedicated driver phone service with highly trained staff and awareness of Company’s particularities.
New Fleet Policy to guide the driver on how to avoid accidents and manage the maintenance of the vehicle
Defensive driving training

RESULTS

Improved driving style
Accident claims: from 1.3% to 0.98% (saving)
Driver complaints: -20%