Industry:

PHARMA

Project:

Customer Service Improvement

Client:

A pharmaceutical company with different plants and large sales force

SITUATION

  • Fleet size: 1.800+
  • Vehicle type: Cars
  • Countries in scope: Brazil
  • Challenge: spending optimization and and driver satisfaction improvement

SOLUTION

  • Exclusive and dedicated driver phone service with highly trained staff and awareness of Company’s particularities.
  • New Fleet Policy to guide the driver on how to avoid accidents and manage the maintenance of the vehicle
  • Defensive driving training

RESULTS

  • Improved driving style
  • Accident claims: from 1.3% to 0.98% (saving)
  • Driver complaints: -20%